Privacy Policy
This policy explains how Pitch Perfect Roof Carpenters collects, uses, stores and protects personal information.
Who We Are
Pitch Perfect Roof Carpenters provides specialist roof carpentry and structural timber services across London, Kent, Surrey and Essex.
For the purposes of UK data protection law, Pitch Perfect Roof Carpenters is responsible for deciding how and why personal information relating to its customers, prospective customers and website visitors is used.
This policy applies to the website:
roof-carpenters.co.uk
Information We May Collect
The information we collect depends on how you contact us and the nature of your project.
Contact and identity information
- Your name.
- Your telephone number.
- Your email address.
- Your WhatsApp account details where you contact us through WhatsApp.
- The name of your business or organisation, where applicable.
Project information
- The project address or postcode.
- Architectural and structural drawings.
- Photographs and videos relating to the property or proposed work.
- A description of the work.
- Expected or proposed start dates.
- Information required to prepare a price or discuss the project.
Customer and business records
- Quotations and agreed scopes of work.
- Correspondence relating to a project.
- Contract, invoice and payment information.
- Records required for accounting, taxation or legal purposes.
Website and technical information
- IP address and approximate location.
- Browser, device and operating-system information.
- Pages visited and the time spent using the website.
- How a visitor arrived at the website.
- Cookie choices and related technical information.
How We Collect Information
We may receive personal information when you:
- Call us about a project.
- Send us an email.
- Contact us through WhatsApp.
- Send drawings, photographs or other project information.
- Request a quotation or enter into an agreement with us.
- Use or browse this website.
- Leave a public review relating to our services.
We may also receive information from a builder, developer, architect, engineer or other person involved in a project where it is necessary for us to discuss or carry out the proposed work.
Why We Use Personal Information
| Purpose | Information used | Lawful basis |
|---|---|---|
| Responding to project enquiries | Contact details, project description, address or postcode, drawings and photographs | Taking steps at your request before entering into a contract and our legitimate interest in responding to genuine enquiries |
| Reviewing drawings and preparing quotations | Contact details, architectural and structural drawings, project information and proposed dates | Taking steps at your request before entering into a contract |
| Planning and carrying out agreed work | Contact details, property information, drawings, correspondence and agreed scope | Performance of a contract |
| Managing payments, accounts and business records | Contact, contract, invoice and payment information | Performance of a contract and compliance with legal obligations |
| Protecting the website and business | Technical data, correspondence and relevant business records | Our legitimate interest in maintaining security, preventing misuse and protecting legal rights |
| Understanding and improving the website | Website usage, device, browser and cookie information | Consent where non-essential analytics technologies are used |
| Meeting accounting, taxation and other legal requirements | Contract, invoice, payment and business records | Compliance with legal obligations |
Our Legitimate Interests
Where we rely on legitimate interests, those interests may include:
- Responding to genuine enquiries about our services.
- Managing and developing our business.
- Keeping appropriate records of communications and work.
- Maintaining the security and proper operation of the website.
- Establishing, exercising or defending legal rights.
We consider whether our interests are necessary and proportionate and whether they are overridden by the rights and interests of the person concerned.
Who We May Share Information With
We do not sell personal information.
Where necessary, information may be shared with:
- Pitch Perfect staff and workers involved in dealing with an enquiry or project.
- Builders, developers, architects, engineers or other parties involved in the same project.
- Website-hosting, IT, email and communications providers.
- WhatsApp and its provider, Meta, where you choose to contact us using WhatsApp.
- Google, where consented analytics or Google services are used.
- Accountants, insurers, legal advisers and other professional advisers.
- Government bodies, regulators or law-enforcement authorities where disclosure is required by law.
We only share information that is reasonably necessary for the relevant purpose.
International Data Transfers
Some service providers, including Google, Meta and providers of website or communication services, may process information outside the United Kingdom.
Where personal information is transferred internationally, the relevant provider is expected to use an approved legal transfer mechanism or another safeguard recognised under UK data protection law.
How Long We Keep Information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected.
The period used will depend on:
- Whether an enquiry develops into a quotation or project.
- How long information remains relevant to the proposed work.
- The duration of our relationship with the customer.
- Accounting, taxation, insurance and legal requirements.
- Whether records may be needed to establish, exercise or defend legal rights.
Information that is no longer required will be deleted, anonymised or securely disposed of where reasonably practicable.
How We Protect Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
Access to project and customer information is limited to people who reasonably need it for their work or to provide supporting services.
No method of electronic transmission or storage can be guaranteed to be completely secure, but we review the way information is handled and take proportionate steps to reduce risk.
Your Data Protection Rights
Depending on the circumstances and the lawful basis used, you may have the right to:
- Ask for access to the personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask us to erase personal information in certain circumstances.
- Ask us to restrict the way information is used in certain circumstances.
- Object to particular uses of your information.
- Receive certain information in a portable format where the right applies.
- Withdraw consent where processing is based on consent.
These rights are not absolute and may be subject to legal conditions or exemptions. We may need to confirm your identity before responding to a request.
Your Right to Object
You have the right to object to processing based on our legitimate interests. If you object, we will stop the relevant processing unless we have compelling legitimate grounds to continue or the information is required for legal claims.
You can object by contacting us using the details at the end of this policy.
Cookies and Analytics
The website may use cookies and similar technologies for security, administration, analytics and website functionality.
Non-essential analytics cookies should only be used after consent has been given. Further information is available in our:
External Websites and Services
The website contains links to external services, including Google, Instagram, Facebook and WhatsApp. We are not responsible for the privacy practices or content of external websites.
You should read the privacy information provided by the relevant organisation when using its website or service.
Automated Decision-Making
Pitch Perfect Roof Carpenters does not use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
Complaints
If you have concerns about how we use personal information, please contact us first so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
Information Commissioner’s Office: ico.org.uk
Changes to This Policy
We may update this Privacy Policy when our services, website practices or legal obligations change. The latest version will be published on this page with an updated revision date.
Contact Us
To ask a question about this Privacy Policy or exercise a data protection right, please contact: